Returns & Refunds
If something doesn't bloom right, we make it right.
A clear, time-boxed return policy modelled around a real florist workflow. The logistics are simulated for the capstone; the policy itself is the one we'd ship.
Eligibility
What qualifies for a refund
- Flowers arrived visibly damaged, wilted, or substantially different from the catalog listing
- The wrong arrangement was delivered relative to the order specification
- The order did not arrive within the scheduled window and no delivery update was issued
- A reported issue is opened within 48 hours of delivery confirmation
- Photos of the issue are included with the report (one well-lit photo is enough)
Not eligible
Custom arrangements built in the 3D customizer that were delivered correctly per spec, recipient address errors entered by the customer, and reports opened more than 48 hours after delivery.
Four steps, no friction
- 01Open the orderSign in, open the order in your profile, and click "Report an issue." The form is short and requires only your name, issue type, photo, and an optional note.
- 02We review within 24 hoursA team member reviews the report and replies via email. For straightforward cases we approve immediately. For edge cases we ask a single clarifying question.
- 03Pick a remedyThree options: a replacement bouquet on the next available window, store credit at 110% of the order value, or a refund to the original payment method.
- 04Closed and loggedYour order moves to a resolved state with the resolution recorded in the order history. You can reference the report ID in any future correspondence.
When the money actually moves
- Report window
- Within 48 hours of confirmed delivery
- Initial review
- Within 24 hours, Monday through Sunday
- Replacement delivery
- Next available delivery window in your area
- Store credit issuance
- Same business day as approval, applied to your account
- Refund to original method
- 3 to 7 business days, depending on your card issuer
- Shipping fee on remedy
- Waived for verified eligible reports
Edge cases & details
What if the recipient liked the bouquet but I want to return it anyway?
We don't accept buyer's remorse on delivered floral goods. Once a recipient accepts a delivery, the order is final unless one of the eligibility conditions applies.
Can the recipient open a report on my behalf?
No, only the account holder who placed the order can open a report. The recipient can send us a photo via email. We will match it to your order if it is within the report window.
What counts as "substantially different"?
A different colour palette than what was shown, missing focal flowers listed in the spec, or fewer than 80% of the stems pictured. Minor variation in seasonal substitutes does not qualify on its own.
Does the 110% store credit expire?
It's valid for 12 months from issuance and can be combined with any other promo. The balance is visible in your profile.
Academic context
Bloom is a capstone technical demonstration. No physical refunds or replacements are issued. The reporting flow, review tooling, and resolution states are real working code; the financial transactions that would follow are simulated.